Oklahoma Department of Human Services gains business and IT efficiency with an IBM Rational solution
Brian M O’Curran July 21 2011 11:41:08 AMDid you know that IBM Rational has several offerings that address the challenges of Government Services Agencies?
Governments continue to spend hundreds of millions to extend their systems and modernize to bring 20th century technology into the 21st century.
|We see ﬁve mutually reinforcing imperatives for transforming |
the citizen experience and the government approach:
Put the client at the center of your service delivery system — Organize the services you offer and the way you deliver them around the needs of your clients rather than around organizational or programmatic boundaries.
Improve client outcomes— Move away from a transaction oriented system toward promoting ongoing, sustainable,
transparent client relationships.
Target services effectively — Apply scarce resources more
thoughtfully and increase their value to clients and taxpayers.
Increase efficiency — Reduce the cost of successful programs by streamlining business processes, automating routine transactions and focusing workers on higher-value activities.
Integrate service providers — Share appropriate information and collaborate with citizens and other providers to develop and
deliver services to clients
The application of technology must make program and service delivery smarter, faster and less costly but should also help leaders make tough decisions on current offerings and guide agency investments in the future.
Technology should facilitate cross-agency data sharing and collaboration and must reinforce agency accountability and government transparency into how funds are allocated and spent.
Rational Solutions help:
- Target services to client needs with better business planning and alignment
- Increase efficiencies by modernizing enterprise investments (think 21st century needs and 20th century technology)
- Drive more integrated and outcome oriented service delivery through SOA
|Oklahoma Department of Human Services gains business and IT efficiency with an IBM Rational solution - link |
MWD Advisors White paper: Delivering stakeholder centric services: from strategy to execution - link
Rational Solutions for Smarter Government Services (brief) link
Make sure you're fully planning to get the most from your limited resources, IBM can help.
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